Returns & Exchanges

We aim to make returns as simple as possible.

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Start a Return

To begin your return, visit:

https://account.carpaninis.com

Enter the email address used when placing your order — we’ll send you a secure one-time login code to access your account.

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How It Works

1. Visit https://account.carpaninis.com
2. Enter the email address used when placing your order
3. You will receive a one-time login code by email
4. Enter the code to access your account (no password required)
5. Select your order and choose the item(s) you would like to return
6. Submit your return request and follow the instructions provided

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Important Information

• You do not need to have created an account at the time of purchase
• Your order will appear automatically when using the same email address
• Returns must meet the conditions outlined below

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Return Conditions

• Items must be unused and in original packaging
• Returns must be made within 30 days
• Food products cannot be returned
• Used items cannot be returned

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us and we will resolve the issue promptly.

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Need Help?

If you have any questions, please contact us at: info@carpaninis.co.uk