Refund policy
Carpaninis Returns Policy
What Can Be Returned
We want you to be completely happy with your Carpaninis purchase. If something isn't right, we're here to help — provided the following conditions are met:
- The item is returned within 30 days of the date you received it
- The item is unused, unworn, and in its original condition, with all tags attached and in its original packaging
- You have your receipt or proof of purchase
Items That Cannot Be Returned
Due to health, safety, and hygiene regulations, the following cannot be returned or refundedunder any circumstances:
- Food and perishable items — including all products within gift hampers
- Gift hampers — as they contain food and perishable goods, hampers cannot be returned once dispatched
- Wine and all alcoholic beverages — for health and safety reasons
- Any item that has been opened or used — we are unable to accept returns on items that show signs of use
- Personalised or custom-made items
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or you've received the wrong product, contact us immediately at info@carpaninis.co.uk so we can assess the issue and make it right.
How to Start a Return
Self-Service Returns
We offer a simple self-service returns process through your Carpanini’s account.
To start a return, visit:
https://account.carpaninis.com
Enter the email address used when placing your order — we’ll send you a one-time login code to access your account.
You do not need to have created an account at the time of purchase.
Simply use the same email address and your order will be available.
All returns are subject to our standard returns policy.
Option 1 — Via your account (recommended):
Log in to your account at
https://account.carpaninis.com
- Go to Orders and select the order containing the item you wish to return
- Click Request Return and follow the on-screen steps
- Once your request is reviewed and approved, you will receive a return shipping label and instructions by email
Option 2 — Via email:
Contact us at info@carpaninis.co.uk with your order number and the reason for your return. We'll review your request and, if approved, send you a return label and next steps.
Make returning items simple by signing into your online account. Alternatively, create an account to manage orders and returns easily next time.
https://account.carpaninis.com
Please Note: do not send items back before receiving confirmation from us.
Exchanges
We don't offer direct exchanges. If you'd like a different item, please return your eligible item following the process above and place a new order separately.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow a few business days for your bank or card provider to process the credit.
Contact Us
For any returns or queries, reach us at info@carpaninis.co.uk